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Warranties, Guarantees, Terms and Conditions
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Money Back Guarantee:
We provide a 30 Day Money Back Guarantee on every purchase from Wine Racks America. Should the product not meet your expectations for any reason, it can be returned within 30 days for a full refund of the purchase price less a 10% restocking fee. Our restocking fee is the industry's lowest (as of January 28, 2012). This fee is necessary to recover part of our expenses on shipping while maintaining exceptional customer service.
All sales on custom products are final. Money Back Guarantee does not cover custom made products. Money Back Guarantee does not cover any alterations or modifications made to products post-shipment. Wine Racks America may, at its discretion, repair or replace custom made items as stipulated by the Manufacturer's Limited Lifetime Warranty.
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Manufacturer's Warranty:
Wine Racks America, Inc. warranties all wooden wine racks for the product's life. This service protects against any defects in materials or workmanship performed by Wine Racks America. Should a defect arise, contact us immediately. “Defect” refers to, but is not limited to, occurrences of warping and bowing of the wood, splitting, or cracking. Manufacturer will replace the defective part or send a replacement at its discretion.
Customer is responsible for notifying the Manufacturer of defects believed to be covered by this Warranty within 10 days of receiving the product. Manufacturer reserves the right to inspect any item for product failure and may request photographs of or the return of the product. This Warranty is limited to the cost of repair or replacement of the defective item.
Wine Racks America LED products are guaranteed for six months from the date of purchase. Customers may request an exchange or a refund of defective products within that period. Conditions of exchange or return will be the same as stated above.
This Warranty does not cover products that have been modified or altered by the customer. This Warranty does not apply to products that are improperly assembled, handled, or installed. Damage to products caused by acts of nature are excluded from this Warranty. Conditions not covered herein are settled solely by the discretion of Wine Racks America, Inc. |
Order Cancellation:
Provided your order has not shipped, you may cancel for any reason for a full refund. If you choose to cancel your order, please contact our customer service department quickly to ensure the product will not be shipped.
Cancellations received after shipping will be covered by our 30 Day Money Back Guarantee. Our customer service department can be reached at 1.888.373.6057. |
Guaranteed Shipping Delivery Dates:
3-Day, 2-Day or Next Day Services: Should orders arrive later than the guaranteed delivery date on your receipt, you may contact us within 5 business days for a refund of shipping fees. This refund may be full or partial and is entirely at our discretion. Buyer agrees that under no circumstances will Wine Racks America be held liable for any damages or claims resulting from items arriving after the guaranteed delivery date. |
Email Notifications:
We may occasionally notify you of product updates, promotions, or special announcements. You may opt-out of emails by unsubscribing, or contacting us directly. |
We reserve the right to update or change the terms and conditions expressed herein without prior notice.
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