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FAQs (Frequently Asked Questions) Need more assistance? 888.373.6057
Product
What materials are used for your products?
Redwood or Pine.
Do you make racks in custom sizes?
Yes. Specifications that cannot be met by our extensive selection of racks can be made to order.
What finishes do you offer?
We offer oak, cherry, mahogany, burgundy, white, & black colored stains, as well as satin coating.
Will the cork stay wet?
Yes. The corks will stay wet because the bottles sit evenly. (Wine Storage Tips)
Installation
Do I put the racks together myself?
Yes. You will perform some assembly. A screwdriver, the instructions, and the included hardware is all that you need.
How long does assembly take?
Small racks take about 10 minutes. Large racks can take up to 30 minutes per rack.
Should I anchor my wine rack to the wall?
Yes. Wine can be heavy. Attach your racking to a wall to avoid tipping. Use your own technique, or follow these instructions.
  • (A) Place the rack at the installation location so the back is even with the wall. Locate a wall stud behind the rack. Drive wood 2½" screws through a back connector and attach the rack to the stud.
  • – OR –
  • (B) Shim the rack to level, then use "L" brackets (available from any hardware store) and attach them to both the rack and the wall, selecting locations out-of-sight on the rack for mounting. Use of a bubble level will yield the best results.
Can I hang my wine rack on a wall?
No. Our racks are engineered as standing floor units. Please be aware that the alterations necessary for wall-mounting will void the .
When should I schedule a contractor?
Wine Racks America strongly recommends that all packages be inspected and accounted for prior to scheduling installation. In the unlikely event that there are shipping damages or delivery delays due to weather conditions, 3rd party handling, etc. Wine Racks America cannot be responsible for expedited shipping or other expenses due to inconvenience costs.
Shipping
How is my order shipped?
Orders are shipped via ground or air service. If your order is too large for ground service, we will ship it via commercial freight or work with you to secure a suitable alternative.
How long does it take to receive my order?
Most orders ship next business day, before 6pm MST. Once shipped you will get your order in 2 to 5 business days based on your location. For a more accurate reference check out our .
How much is shipping?
Shipping is free from Wine Racks America. Faster options are available at checkout.
What if parts are missing from my shipment?
Inspect all materials for any hidden parts before calling 1.888.373.6057
What if damage is incurred while shipping?
Visit our contact page and describe the problem. We attempt to handle shipping errors directly with the shipping agent. Rest assured that all support issues will be attended to as quickly as possible.
Can I make my order a gift?
Yes. Gift options are available at checkout. Your items will be sent with plain packaging, no price information, and a personal message.
Security
Does your web site offer secure ordering?
Yes. Our shopping cart utilizes validation codes and industry standard 128-bit encryption that securely transfers your personal information.
Do you share my personal or contact information?
No! Information you provide to us stays with us. We will not share it with anyone.
Returns & Cancellations
What is your return policy?
All of our products have our 30-day money back guarantee. You can return products for any reason. The product must be returned unaltered by the customer in the original packaging. We charge a restocking fee of 10% for orders that have already shipped. Customers are responsible for shipping costs on returned merchandise.
How do I return a package?
To schedule a return call 1.888.373.6057 to obtain your Return Authorization Number (RA#). Please mark the return package clearly with your RA#. Packages received without an RA# will be returned to the sender. Please send all return merchandise to:
  • Wine Racks America
    ATTN: Returns
    360 N 700 W Ste. F
    North Salt Lake, UT 84054
What if I want to cancel my order?
It is vital you call 1.888.373.6057 as quickly as possible after the order is placed; unstained orders are shipped the same day as placement. This leaves a narrow window to make cancellations or changes before an order ships. Shipped orders are covered by our 30-day money back guarantee.
Additional Questions
If we have not answered your question on this page, let us know!
We are continually adding material to our site to provide as much information as possible. We strive to answer each customer's questions and make them feel comfortable when they purchase from Wine Racks America. Call us at 1.888.373.6057