Warranty Explanation & Terms and Conditions
ATTENTION: Subject to the conditions and exclusions stated below, Vinotheque Wine Cellars, (VWC) warrants that each cabinet will be free from defects in material and workmanship which would render the product unfit for normal and recommended use and service when set up in the continental USA. VWC warrants this product only to the first purchaser of this product for purposes other than resale, or to the original purchaser of the residence into which such cabinet is installed. This warranty covers only defects which become evident during the periods outlined below, provided that the owner gives written notice of such defects and pictures of the defects to Wine Racks America within the applicable time period.
Wood Millwork
Manufacturer offers a limited warranty for five (5) years on all wood cabinets, from the date of first purchase of the cabinet, this warranty assuring that each such cabinet, for this period, is of good material and workmanship and free from defects that would render the cabinet unserviceable or unfit for the ordinary, recommended use. This warranty shall be void if the cabinet has not been stored, installed, and maintained in a good and workmanlike manner. The following shall NOT be considered defects in Material or Workmanship, and are NOT covered by this warranty:
1. Variations or unsatisfactory results in the finish, texture, or appearance resulting from the application of paint or other finishing materials on unfinished cabinets.
2. Natural variation in wood color or texture, and the natural surface checking of the wood.
3. Damage caused beyond the control of VWC, including but not limited to damage caused by misuse, abuse, accident, or mishandling, or by fire, flood, earthquake, storm, tornado, or other acts of nature.
4. Damage caused by failure to perform normal homeowner maintenance, or by attempts other than by VWC to repair the cabinet.
5. Surface checks in the cabinets that are less than 1/16 in width or less than 2 in length.
6. Appearance or performance of a knot in any Knotty Alder, Pine or Teak cabinet.
7. Please be aware that wood will expand and contract as the environment changes. It is not uncommon for a temporary warp condition to occur as the cabinet adjusts to local humidity and temperature conditions.
Cooling System
1. LABOR: For a period of (2) years from the date of purchase, if this Product is determined to be defective, Vinotheque will repair or replace the Product, at its option, at no charge, or pay the labor charges to any Vinotheque authorized service facility. After the Warranty Period, you must pay for all labor charges. In the event that your cabinet is not located within a 20 mile range of the nearest Vinotheque authorized service center, you will be responsible for charges arising out of travel time to and from the cabinet’s location. WhisperKOOL units are required to be sent in for warranty work. A prepaid return shipping tag will be provided. If the unit is determined to be working properly and/or due to user error, the customer is required to pay for the return shipping charges.
2. PARTS: In addition, Vinotheque will supply, at no charge, new or rebuilt replacement parts in exchange for defective parts for a period of two (2) years. The compressor has a five (5) year part only warranty. Labor charges are not included after the second year.
Claims Procedure and Limit on Remedies
1. All warranty claims must be presented within the warranty period in writing.
2. Photographs must be submitted with any warranty claim. Digital photographs must include exterior pictures of the cabinet placement in its environment.
3. On site inspect will only occur after properly documented claims are submitted.
4. Any claim made without photographs or without adequate photographs will be required to be resubmitted with additional photographs.
5. Proof of purchase in the form of a bill of sale or receipted invoice, which is evidence that the unit is within the warranty period, must be presented to obtain warranty service.
6. This warranty is invalid if the factory-applied serial number has been altered or removed from the Product.
7. Purchasers (users) are reminded that they should satisfy themselves that the product they are purchasing is suitable for their needs and requirements and no responsibility will be placed with Vinotheque for their decisions.
8. It is the user’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept and stored in the user’s wine cellar. Vinotheque takes no responsibility for the safety and preservation of the aforementioned items in the event that the environment becomes unsuitable to maintain a proper storage environment.
All warranty claims must be presented as outlined above, within the warranty period for the specific product.
This constitutes the purchasers sole and exclusive remedy under any claim or theory of liability. There are no warranties which extend beyond the description on the face hereof. All implied warranties, including merchantability, are excluded. VWC shall not be liable for consequential, indirect, or incidental damages of any nature including, without limitation, labor cost of any kind arising from or in connection with an alleged breach of any warranty or negligence on the part of VWC In no event shall VWC pay for the cost of labor, installation or finishing of a replacement or original cabinet of for any other cost relating to the replacement of a cabinet, all of which shall be the sole responsibility of the person making the warranty claim.
Exclusions
This warranty does not cover damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of, or to any part of the Product. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by Vinotheque to service the Product. This warranty does not cover Products sold AS IS or WITH ALL FAULTS. This warranty is valid only in the United States.
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Made in the U.S.A. 
Ships with in-home White Glove delivery.
