About Wine Racks America:

For more than twenty years, Wine Racks America has been perfecting the art of wine storage. Our expertise has made us the premier manufacturer of wine storage solutions, offering DIY kits and full cellar designs. That wouldn’t be possible without our talented mill workers and designers, creating modular kits, hand-made from the highest quality wood located in North Salt Lake, Utah. We are an all-in-one online wine cellar design, build and ship company, making us the premier one stop cellaring shop, supported by our trusted partners in the wine industry, offering not only wood wine racks, but also cooling systems, cellar doors and metal wine racks.

Role Overview:

The Customer Support Manger owns the success of the WRA CS team and is an essential piece to the Wine Racks America business. This role requires knowledge of multiple systems and processes, attention to detail, dependability, and focus towards our customers.

Key Responsibilities:

• Provide service and support to our customers through email, chat and the phone
• Oversee - train and own the success of the support team
• Over the phone sales (small one off racks)
• Liaison for the sales team and their clients
• Coordinate delivery with large clients (manage back-orders & irregularities)-Freight orders
• Manage tracking information in our ERP system. (Acumatica)
• Check 3rd party selling platforms for customer inquiries (E-commerce manager)
• Restock sample kits, led kits, bottle tags
• Help respond to complaints from customers
• Timely shipping with 3rd party items
• Manage and submit fixits, include photos and file claims if needed. Make sure they are correct and shipped on time
• Follow up on unassisted cooling unit orders
• Backup for the warehouse- shipping labels and info packs

Qualifications:

• Strong communication skills, attention to detail and a high sense of urgency
• Ability to act independently with minimal oversight.
• Solid team player with a sense of ownership and pride in performance and it’s related impact on a company’s success.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Opportunities for professional development and growth.
• Employee discounts and perks.

Salary: $50,000.00 - $60,000.00 per year

Expected hours: 40 per week

Weekly day range: Monday to Friday and weekends as needed

Location: In-person. North Salt Lake, UT 84054. Relocate before starting work (Required)