International Customers, please call us for shipping quotes UK Call 00.1.888.373.6057   Canada Call 1.888.373.6057

Does your web site offer secure ordering?

How long does it take to receive my order?

How is my order shipped?

What if there is a problem with my order?

What if I want to cancel my order?

What is your return policy?

More questions?

Does your web site offer secure ordering?
Yes. Our shopping cart is protected by industry standard 128-bit encryption that securely transfers your order information across the Internet.

How long does it take to receive my order?
99% of our orders are processed and shipped within 2 business days of placing your order. Depending where in the United States you live you should receive your order 5-8 business days after the initial order date.

How is my order shipped?
All orders are shipped via UPS or DHL Ground Service. On the odd occasion that an order is too large for ground service we will ship via commercial freight or another suitable alternative.

What if there is a problem with my order?
Wine Racks America has gone to great lengths to ensure that every order is delivered problem-free. On the odd chance that there is a problem with your order, contact us toll free at 1-888-373-6057 (Mon. - Fri. 8am to 5 pm MST), email support@wineracksamerica.com, or visit our Contact Us page and leave a note. Our goal is your total satisfaction, so rest assured that all support issues will be attended to in as timely a manner as possible.

What if I want to cancel my order?
To cancel an order please call 1-888-373-6057 or contact us as quickly as possible after the order is placed. Most orders are shipped within 48 hours of placement, so that is our window to make changes before it ships.

What is your return policy?
All of our products have a 30-day no-questions-asked money-back guarantee. You can return the product for any reason. The returned product must be undamaged and unfinished, in new or nearly-new condition, and in its original packaging. We reserve the right to refuse returns on items that have been clearly damaged or used extensively. We reserve the right to charge a restocking fee of up to 20% for any orders that have already shipped. Sorry, there is no refund for any shipping, handling, or postal insurance costs.

Shipping Policy
Customers are responsible for shipping costs on all returned merchandise.

All returned merchandise must include a Return Authorization Number (RA#). You must contact us to receive your RA#. Please clearly mark your return package with your RA#. Packages received at our warehouse without an RA# will be returned unopened to the sender. Please send all return merchandise to:

More Questions?
If we have not answered your question on this page, let us know!

Call toll free 1.888.373.6057 or contact customer service with your question.

We are continually adding material to our site in an effort to answer our customers' questions and make them feel right at home buying from Wine Racks America.